La Plaine-sur-Mer / Pornic / Loire Atlantique / South Brittany / France
100% refunded Covid-19
Online booking
Pitch
Accommodation

FAQ Camping la Renaudière ****

Camping La Renaudière ****, a family campsite, answers all your questions concerning your 2020 vacation and the health measures implemented to guarantee you a safe stay.
These measures being brought to evolve quickly with an update in phase 3 of deconfinement (from June 22), remember to consult the FAQ regularly and do not hesitate to contact us for any request for additional information.

Updated on 06/30/2020


WILL THE CAMPSITE BE OPEN THIS SUMMER?

Yes. Camping La Renaudière **** has been open to holidaymakers since June 2. We make every effort to offer you a successful and safe stay.
If the campsite is in a containment zone and is forced to close for health reasons related to the Covid-19, we guarantee you a full and immediate refund for all reservations made from 05/26.


WILL I BE SAFE AT CAMPING LA RENAUDIÈRE ****?

Yes. As professional, we are subject to strict regulations and protocols which guarantee a high level of security.

Our team is trained to provide you with impeccable quality service and for your safety, some services will be modified to comply with government regulations prohibiting.

Our campsite gives you access to large natural outdoor spaces and you can move around easily, taking into account the rules of distance.


WHAT SHOULD I BRING?

We ask you to bring your own masks and wear them when you walk in the restaurant, washrooms and reception.

If I arrive at the campsite and have forgotten it? If you do not have a mask when you arrive at the campsite, we will provide you with one so that you can enter the reception. However, you will need to obtain them for the remainder of your stay.

Remember to bring your own bed linen (duvet, down, sheets, pillow, blanket, towel), as well as your ping-pong and pétanque equipment.


FOR MY RENTAL, HOW WILL THE ARRIVALS AND DEPARTURES BE SAFE?

In order to guarantee your safety, we set up a secure Check in / Check out.

To access the campsite reception, the mask is required . The distance rule of 1m minimum must be respected, within the limit of 2 customers maximum in the reception.

Hydroalcoholic gel is available to you and we ask you to favor contactless payment methods (contactless credit card, secure online payment on the website, bank transfer or check) when it’s possible.

Your mobile home, your keys and your barrier badge will be disinfected before your arrival and after your departure according to a strict protocol. A disinfectant sprayer will also be available to you throughout your stay in your rental.


WHAT ABOUT THE DISINFECTION OF RENTAL ACCOMMODATIONS?

As part of our secure Check in / Check out, we guarantee the disinfection of the mobile home, keys and barrier badge according to a strict protocol with a virucidal product. A disinfectant sprayer is also available to you throughout your stay.

For more security, we ask you to bring your own bed linen and towels (duvet, down, sheets, pillow, blanket, towels).


DO I HAVE TO BRING MY OWN SHEETS?

Yes. For your safety, we ask you to bring your own bed linen and towels (duvet, down, sheets, pillow, blanket, towel).


AM I REIMBURSED FOR COVID-19?

We guarantee you a full and immediate refund in case of Covid-19 on the dates of your vacation, for all reservations made from 05/26.

If you or a person registered on the rental contract is tested positive for the virus and cannot move. (Medical proof to be provided, subject to being notified within 48 hours of the medical results).

If you are in a confined area and / or whose sanitary measures prevent you from joining the campsite.

If the campsite is in a confined area.


IF THERE IS A SUSPICION OF COVID-19 WITHIN THE CAMPSITE?

Anyone with symptoms of Covid-19 is asked to report it to campsite staff without delay so that we can isolate the suspected case in accordance with sanitary measures and have them return to their home or medical place. Our teams will apply the cleaning and disinfection procedure to ensure the safety of vacationers.


SHOULD I WEAR A MASK AT THE CAMPSITE?

It is required to enter the reception and on the go when you are at the snack. It is also highly recommended in collective areas such as pétanque and playground.

Our entire team wears a protective mask or visor. You will find in each collective zone a poster indicating the sanitary measures to be respected.


WHAT ARE THE SANITARY MEASURES IMPLEMENTED IN THE COLLECTIVE SITES?

In each collective zone, you will find a poster indicating the sanitary measures to respect for your safety and that of others. The sanitary protocols delivered late on June 1st oblige us to open the spaces gradually.

Reception: Wearing a mask is required, as well as respecting the rules of distance (1m minimum and 2 people maximum in reception). Prefer telephone or email contacts chen there are no emergencies.

Boules pitch: The boules area has been open since June 4. We strongly recommend that pétanque players wear their masks and respect the distance rules when using the pitches provided. Each player must have their own balls and their own cloth. We do not recommend any loan or exchange and we recommend that you designate a party responsible for managing the jack. We remind you of the importance of regular hand washing and disinfectant solutions.

Aquatic area: Open June 6. Access to the entire pool area is by the footbath of the outdoor swimming pool only. It’s limited to 100 people maximum. Passage to the footbath and hand washing with hydroalcoolic gel are required.

Outdoor swimming pool / slides / water games: The outdoor aera has been open since 6 June. Access to the aquatic area is by the footbath of the outdoor smimming pool only. Hand washing with hydroalcoolic gel is required. We ask you to avoid crossing people as much as possible. Signs are indicated for the entrance and the exit. Deckchair is grouped by 2 ans a space of 2 meters between each grouping. Please do not move the deckchairs. You must imperatively cover the deckchair with your towel. The slides : 2 people maximum are autorized to climb by the stairs and on the gangway. Please respect the 1 m distance between each person.

Laundromat: The laundromat opens on June 6. Our team performs a regular disinfection pass and a soap and / or hydroalcoholic gel dispenser is available to you.

Playground (swing, spring games): This area opens on June 6. Our team performs a regular disinfection of the swing space and spring games. You can also disinfect the equipment before and after your visit using a disinfectant sprayer available to adults on the playground.

Sanitary block: It opens on June 6. Our team performs a regular disinfection pass and a soap and / or hydroalcoholic gel dispenser is available to you.

The ping-pong table: Accessible at the end of June. You must bring your own rackets and balls.

Multisports ground: Please respect the rules of barrier gestures.


WHAT ARE THE BENEFITS OF THIS SUMMER?

In order to enliven your stay and offer you a successful holiday with family or friends, you can take advantage of various services within the campsite. For your safety and that of all, we thank you for respecting the instructions:

Children's club animation: From Monday 6 July, the mini-club opens its doors until 28 August. The activities of the children's club are maintained for children from 6 to 12 years old, by registration only at the reception, every monday at the opening ( Forecast for the week depending on availability) and the limit of 10 children maximum per animator. The animators wear the mask or a visor. Everyone must come equipped with their mat or beach towel to sit on and their water bottle marked with their name. The activities are studied according to the protocol applied by the schools and will be offered outdoors as much as possible.

Restaurant-snack-bar: From July 1 to September 15, the Snack-Bar will treat you in accordance with the rules applied by restaurants. You can take advantage of the terrace, the furniture of which has been adapted to respect the safety distances and the rules applied by the restaurants. Wearing a mask is recommended when you are walking. Staff wear the mask or visor.


WHAT ARE THE SERVICES TEMPORARILY CLOSED OR SUSPENDED TO THE PUBLIC?

In phase 3 of the deconfinement, the spaces of freedom gradually reopen and our desires for escape can once again be expressed. For everyone’s safety, and in accordance with government guidelines, we are reinventing ourselves and asking you to apply rules in order to provide almost identical services and usual services.


WHAT TO DO DURING YOUR HOLIDAYS?

You will find all the information on the websites of our partners as well as at the tourist office .


Our engagement

that you have a great and safe holiday at our campsite,
our priority at all times!